FAQ

Q: What Payment Methods Do You Accept?

A: We accept PayPal and credit cards. For bulk orders, we use bank transfers. If you are a commercial grower placing a bulk order, get in touch with us for the best wholesale prices.

Q: How Much Is the Shipping Cost?

A: We offer free shipping within the EU, with some remote areas requiring an additional shipping fee. The exact shipping cost will be calculated at checkout. Delivery times are 3-7 days for most EU locations and 7-15 days for remote areas. You can read our shipping policy for more information.

Q: Can I Get a Refund for Damaged Items?

A: If an item you purchased in-store or online is damaged or defective, you can get a refund. Please contact us, and we will provide you with a complete refund guide.

The process is simple! Just provide us with some information, including your order number, lot number, and pictures and videos of the received item. Once we have this information, our customer service will get in touch with you promptly!

Q: Are Your LED Grow Lights Full Spectrum?

A: Yes, our Medicgrow plant growth lights are all full-spectrum grow lights, encompassing the entire range of wavelengths including red, blue, green, and yellow.
This comprehensive spectrum provides plants with all the light energy they need across different growth stages, promoting overall plant health and robust growth.

Q: What’s the Lifespan of Your LED Grow Lights?

A: Our LED grow lights have at least >50,000hrs lifespan. It means that our grow lights for plants can last more than 11 years if you use them 12 hours a day.

Q: Do Your Grow Lights Come with a Grow Light Controller?

A: No, the grow light controller needs to be purchased separately except for the Spectrum X series, which is designed with a built-in grow light controller. You can find the grow light controllers on our website or contact us to order one.

Q: Can Your Grow Lights Be Daisy-Chained?

A: If you are asking about daisy chain by signal cable, most of our lights canbe daisy-chained by RJ-11/RJ-12 cable. But regarding the Spectrum X, it's designed with a built-in grow light controller system, so the Spectrum X series is not recommended to be daisy-chained.

Q: Can You Offer Me the Best Price?

A: Newly registered users can get a 5% discount code, which will be sent to your email immediately after registration. Please note that the email may be in your spam folder, so please check if you can't find it.

Q: What’s the Warranty Policy?

A: We offer a 5-year warranty for all the LED grow lights we sell online or in-store.